Refund policy
Returns & Exchanges
We accept returns within 30 days of delivery.
To be eligible for a return, items must be unworn, unused, in their original condition, and include all original tags and packaging. Proof of purchase is required.
To begin a return, please email sales@herrday.com with your order number. Once your return is approved, we'll provide return instructions. A prepaid return label is provided for eligible U.S. returns.
Returns sent without prior authorization cannot be accepted.
International Returns
International orders are eligible for returns within 30 days of delivery. Customers are responsible for all return shipping costs, as well as any applicable duties, taxes, customs, or import fees.
At this time, we do not offer direct exchanges for international orders.
If you'd like a different size or color, simply return your item for a refund and place a new order. This helps avoid customs delays and allows you to receive your new Herrday piece as quickly as possible.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us at sales@herrday.com as soon as possible so we can make it right.
Non-Returnable Items
The following items cannot be returned:
- Sale items
- Gift cards
Exchanges
If you'd like to exchange your item, please let us know when requesting your return. We'll be happy to help guide you through the process.
Refunds
Once your return has been received and inspected, we'll notify you if your refund has been approved.
Approved refunds are issued to your original payment method within 14 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear in your account.
If it's been more than 15 business days since your refund was approved and you haven't received it, please contact us at sales@herrday.com.